Hours of Operation
Download our FREE App! To ensure your experience goes smoothly, here are some helpful App tips:
- Don’t ignore updates! Make sure your mobile device has been updated to the most current OS (operating system) to ensure proper functionality of your apps. An out of date operating system can cause apps to crash.
- QR (or Quick Response) Codes are used to earn rewards in your Cloud 9 app. These are just a new type of square barcode that your smart device can decipher. If you are viewing a QR code from your computer screen and it is not square (probably due to your screen settings) it will not scan.
- Some smartphones have special motion features built in. Since your apps may sometimes continue running in the background of your operating system, you may not see the most current information the next time you open them. Try giving your phone a light shake to refresh the content.
- Reboot your phone. Just like computers, sometimes the best answer to a problem is to simply turn your device off, wait a minute, then turn it back on again.
- Deleting your app, then re-downloading it should always be a last resort. You may lose any coupons you have previously unlocked!